Return & Refund Policy

We want you to shop with confidence. If something isn’t right, we are here to help.

1. Return Eligibility

We accept returns within:

7 days from the date the customer receives the product.

To qualify for a return:

Item must be in original condition
Unused, undamaged, and in the original packaging
Proof of purchase (order number or receipt) is required

2. Exchange Policy

Customers may request an exchange within:

10 days from the date of receiving the product.

Exchanges are subject to product availability. If the requested item is unavailable, a refund or alternative solution will be offered.

3. Non-Returnable Conditions

Returns will not be accepted if:

The item has been damaged due to customer misuse
The product is incomplete or missing accessories
The return request is made outside the eligible return window

4. Return Process

To initiate a return or exchange, please contact us at:
📧 contact@stynvera.store
Include:

Full Name
Order Number
Reason for Return
Photo/Video evidence if product is defective or damaged

Our support team will review the request and provide instructions.

5. Refund Processing Time

Once the returned item is received and inspected, your refund will be processed.

Refund timeframe: 5 – 10 business days
Refunds will be issued back to the original payment method.

6. Damaged, Defective or Wrong Item

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with proof (photos/videos). We will arrange replacement or refund.

7. Shipping Fees on Returns

If the return is due to our error (wrong item, defective product, damage during shipping), return costs will be covered by us.
If the return is due to customer preference, the customer may be responsible for return shipping costs.